Whether you're changing vets, questioning a bill, asking for a prescription or trying to understand a pet health plan, these guides explain how the process works, what you can ask for and what you can do next. They apply to veterinary care in the UK. We base them on current official and professional guidance and update them when the rules change.
Changing and using a practice
How to change vets
Last updated 30 August 20263 min readVetsCompared Editorial Team
You can change veterinary practices in the UK without needing your current practice's permission.
Register with a vet
Last updated 30 August 20262 min readVetsCompared Editorial Team
You become a client by contacting a practice and booking with it.
Your rights and complaints
What the CMA vet decision means
Last updated 30 August 20263 min readVetsCompared Editorial Team
As of 30 August 2026, new consumer duties proposed by the Competition and Markets Authority (CMA), the UK competition regulator, were not yet legally binding on veterinary practices.
Your rights to a vet prescription
Last updated 30 August 20264 min readVetsCompared Editorial Team
You can ask your vet for a written prescription and buy the medicine from another retailer.
How to complain about a vet
Last updated 30 August 20262 min readVetsCompared Editorial Team
Start with the practice.
Pet health plans
How pet health plans work
Last updated 30 August 20261 min readVetsCompared Editorial Team
A pet health plan is a prepaid monthly package for routine veterinary care, often vaccinations, parasite prevention, a health check and discounts.
Cancelling a pet health plan
Last updated 30 August 20262 min readVetsCompared Editorial Team
You can leave a pet health plan, but the written terms decide what you still pay.
Unlimited vet consultations on pet health plans
Last updated 30 August 20261 min readVetsCompared Editorial Team
Unlimited consultations does not mean unlimited veterinary care.
Pet health plans and the CMA
Last updated 30 August 20262 min readVetsCompared Editorial Team
The Competition and Markets Authority (CMA) is the UK competition regulator.
How we compare pet health plans
Last updated 30 August 20261 min readVetsCompared Editorial Team
We describe a price or benefit as exact only when the published information matches the details entered for the pet.